About us
Crema Haus is more than just a shopping mall; it's a professional brand that offers a premium lifestyle centered around coffee and tea. We carefully select and present products where top-grade ingredients, exceptional design, and the skills of master craftsmen come together. Crema Haus will be a partner for anyone who wants to discover the special value that coffee and tea bring to everyday life and, through this, elevate their quality of life.
Our Vision
Under the vision of 'The Best Choice for the Best Moments,' Crema Haus aims to set a new standard for coffee and tea culture. Our goal is not simply to sell products, but to maximize the aesthetic and sensory satisfaction our customers get from a single cup of coffee or a sip of tea in their own space. To achieve this, we continuously analyze the market and discover innovative products that lead new trends.
Our Products
All products at Crema Haus go through a high-quality standard and a rigorous selection process. We provide only the best products, each embodying the value we pursue for its specific category.
Specialty Coffee & Beans Crema 9 directly communicates with coffee farms around the world and only handles top-grade specialty beans grown through sustainable methods. Through a delicate roasting process by experts, the original flavor and aroma of the beans are fully preserved. From espresso blends to single origins, we offer a diverse range of coffee experiences to suit our customers' tastes.
Premium Tea Alongside coffee, tea is another pillar of Crema 9. Various types of tea leaves, including black tea, green tea, and herbal tea, are carefully selected by experts with decades of experience. Through the unique aroma and flavor of the tea leaves and the tranquility that a cup of tea brings, we provide a moment of rest in your daily life.
Coffee Supplies & Equipment The taste of coffee is greatly influenced not only by the beans but also by the brewing method. Crema Haus provides a variety of coffee supplies and equipment to help customers brew the perfect cup. From pour-over tools, French presses, and moka pots to advanced coffee machines, all our products combine user convenience with aesthetic beauty.
Cafe Furniture & Accessories Crema Haus understands the importance of the space where you enjoy coffee and tea. We add special value to our customers' spaces through cafe furniture and accessories that meet both functionality and design. Minimalist tables, comfortable yet stylish chairs, and various accessories that complete the atmosphere will enrich your home cafe.
Our Promise
Crema Haus puts customer satisfaction first. We respond to all inquiries and requests quickly and accurately, and we listen to each customer's opinion. Through regular workshops, events, and content, we will share knowledge about coffee and tea, and activate a customer community to provide even richer experiences.
Join Crema Haus and add depth and beauty to your everyday life.
HOW DO I CONTACT CUSTOMER SERVICE?
You can send our team a message by visiting the contact form at the bottom of this page! Our team typically replies within 48 hours Monday - Friday. Don't forget, if you need to make adjustments to your account or future orders, you can always do so by visiting the customer portal!
HOW DO I ACCESS MY ACCOUNT?
You can easily access our customer portal by clicking here. Enter your email address you used to place your order and click Send Me the Code. Once received, type in the verification code to enter your account.
WHAT IS Crema Haus?
At Crema Haus, we're dedicated to crafting a convenient and personalized coffee experience without compromise. Our mission is to not only enhance your daily routine but also to make a positive impact on the world we all share.
We offer a curated selection of coffee accessories, stylish cafe furniture, and custom-blended coffee products.
Discover how we're making great coffee—and a better world—one cup at a time. Explore all our products to learn more!
WHAT IS YOUR REFUND POLICY?
At Crema Haus, your satisfaction is our top priority—especially when trying our products for the first time. If you’re not completely satisfied with your first order, we offer a 100% money-back guarantee within 14 days of delivery. Just reach out to us through our contact form at the bottom of this page, and we’ll make it right—no hassle, no hard feelings.
For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.
Additional Details
Refund Processing:
Approved refunds will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Unauthorized Returns:
Returns sent to our warehouse without prior approval will not be accepted or refunded.
International Orders:
We gladly accept returns of international orders. Please note: the cost of the return shipping label will be deducted from your total refund.
We’ll always provide an estimate of the shipping deduction before finalizing your return.
I ordered multiple items. Will they be shipped separately?
Yes, that's correct. Our store operates on a dropshipping model, where items are shipped directly from various suppliers. If you order multiple products, they may be shipped from different suppliers and therefore arrive in separate packages. Please note that this may result in multiple shipping charges depending on the number of items. We appreciate your understanding.
Secure Delivery with a One-Time Password
ue to the value of some items, a One-Time Password (OTP) is required on delivery for some orders.
An OTP adds an extra layer of security to your packages.
If an OTP is required, we'll send a six-digit numeric OTP to your registered email address on the package delivery day.
You can also find the OTP:
- By selecting Track Package beside the order in Your Orders on the delivery day.
Your OTP is valid until the end of the delivery day.
Read the OTP that you’ve received to the driver in person and not over phone or intercom to receive the package.
Note:
- If you're unable to receive the package, share the OTP with someone you choose and they can receive the package for you in person. We don't recommend sharing the OTP with an unknown person.
- If no one can receive the package, we'll reattempt the delivery on the next working day.
- Don't add your phone number in the delivery address instructions.
- If you're not available to accept the delivery, ask the driver to reattempt the delivery when you or someone you choose will be at the delivery address.
- If you're not the package recipient or have ordered the item as a gift for someone else, forward the OTP to the recipient. Rrefer them to these guidelines.