Refund Policy

 

Refund Policy

 We have a 15-day return policy, which means you have 15 days after receiving your item

to request a return.To be eligible for a return, your item must be in the same condition that

you received it, unworn or unused, with tags, and in its original packaging. You’ll also need

the receipt or proof of purchase.To start a return, you can contact us at 

cremastore9@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions 

on how and where to send your package.

You can always contact us for any return question at cremastore9@gmail.com

 


Damages and issues

Please inspect your order upon reception and contact us immediately 

if the item is defective, damaged or if you receive the wrong item, so that we can evaluate

the issue and make it right.

 


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), 

custom products (such as special orders or personalized items), and personal care goods

(such as beauty products). We also do not accept returns for hazardous materials,

flammable liquids, or gases. Please get in touch if you have questions or concerns about

your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

 


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once

the return is accepted, make a separate purchase for the new item.

 


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union,

you have the right to cancel or return your order within 14 days, for any reason and

without a justification. As above, your item must be in the same condition that you

received it, unworn or unused, with tags, and in its original packaging. You’ll also need the

receipt or proof of purchase.

 


Refunds

We will notify you once we’ve received and inspected your return, and let you know 

if the refund was approved or not. If approved, you’ll be automatically refunded on your

original payment method within 10 business days. Please remember it can take some time

for your bank or credit card company to process and post the refund too.If more than 15

business days have passed since we’ve approved your return, please contact us at

cremastore9@gmail.com

 

 

Frequently Asked Questions

HOW DO I CONTACT CUSTOMER SERVICE?

You can send our team a message by visiting the contact form at the bottom of this page! Our team typically replies within 48 hours Monday - Friday. Don't forget, if you need to make adjustments to your account or future orders, you can always do so by visiting the customer portal!

HOW DO I ACCESS MY ACCOUNT?

You can easily access our customer portal by clicking here. Enter your email address you used to place your order and click Send Me the Code. Once received, type in the verification code to enter your account.

WHAT IS Crema Haus?

At Crema Haus, we're dedicated to crafting a convenient and personalized coffee experience without compromise. Our mission is to not only enhance your daily routine but also to make a positive impact on the world we all share.

We offer a curated selection of coffee accessories, stylish cafe furniture, and custom-blended coffee products.

Discover how we're making great coffee—and a better world—one cup at a time. Explore all our products to learn more!

WHAT IS YOUR REFUND POLICY?

At Crema Haus, your satisfaction is our top priority—especially when trying our products for the first time. If you’re not completely satisfied with your first order, we offer a 100% money-back guarantee within 14 days of delivery. Just reach out to us through our contact form at the bottom of this page, and we’ll make it right—no hassle, no hard feelings.

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

Additional Details

Refund Processing:

Approved refunds will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Unauthorized Returns:

Returns sent to our warehouse without prior approval will not be accepted or refunded.

International Orders:

We gladly accept returns of international orders. Please note: the cost of the return shipping label will be deducted from your total refund.

We’ll always provide an estimate of the shipping deduction before finalizing your return.

I ordered multiple items. Will they be shipped separately?

Yes, that's correct. Our store operates on a dropshipping model, where items are shipped directly from various suppliers. If you order multiple products, they may be shipped from different suppliers and therefore arrive in separate packages. Please note that this may result in multiple shipping charges depending on the number of items. We appreciate your understanding.

Secure Delivery with a One-Time Password

ue to the value of some items, a One-Time Password (OTP) is required on delivery for some orders.

An OTP adds an extra layer of security to your packages.

If an OTP is required, we'll send a six-digit numeric OTP to your registered email address on the package delivery day.

You can also find the OTP:

  • By selecting Track Package beside the order in Your Orders on the delivery day.

Your OTP is valid until the end of the delivery day.

Read the OTP that you’ve received to the driver in person and not over phone or intercom to receive the package.

Note:

  • If you're unable to receive the package, share the OTP with someone you choose and they can receive the package for you in person. We don't recommend sharing the OTP with an unknown person.
  • If no one can receive the package, we'll reattempt the delivery on the next working day.
  • Don't add your phone number in the delivery address instructions.
  • If you're not available to accept the delivery, ask the driver to reattempt the delivery when you or someone you choose will be at the delivery address.
  • If you're not the package recipient or have ordered the item as a gift for someone else, forward the OTP to the recipient. Rrefer them to these guidelines.