FAQ

You can send our team a message by visiting the contact form at the bottom of this page! Our team typically replies within 48 hours Monday - Friday. Don't forget, if you need to make adjustments to your account or future orders, you can always do so by visiting the customer portal!

You can easily access our customer portal by clicking here. Enter your email address you used to place your order and click Send Me the Code. Once received, type in the verification code to enter your account.

At Crema Haus, we're dedicated to crafting a convenient and personalized coffee experience without compromise. Our mission is to not only enhance your daily routine but also to make a positive impact on the world we all share.

We offer a curated selection of coffee accessories, stylish cafe furniture, and custom-blended coffee products.

Discover how we're making great coffee—and a better world—one cup at a time. Explore all our products to learn more!

At Crema Haus, your satisfaction is our top priority—especially when trying our products for the first time. If you’re not completely satisfied with your first order, we offer a 100% money-back guarantee within 14 days of delivery. Just reach out to us through our contact form at the bottom of this page, and we’ll make it right—no hassle, no hard feelings.

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

Additional Details

Refund Processing:

Approved refunds will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Unauthorized Returns:

Returns sent to our warehouse without prior approval will not be accepted or refunded.

International Orders:

We gladly accept returns of international orders. Please note: the cost of the return shipping label will be deducted from your total refund.

We’ll always provide an estimate of the shipping deduction before finalizing your return.

Yes, that's correct. Our store operates on a dropshipping model, where items are shipped directly from various suppliers. If you order multiple products, they may be shipped from different suppliers and therefore arrive in separate packages. Please note that this may result in multiple shipping charges depending on the number of items. We appreciate your understanding.

ue to the value of some items, a One-Time Password (OTP) is required on delivery for some orders.

An OTP adds an extra layer of security to your packages.

If an OTP is required, we'll send a six-digit numeric OTP to your registered email address on the package delivery day.

You can also find the OTP:

• By selecting Track Package beside the order in Your Orders on the delivery day.

Your OTP is valid until the end of the delivery day.

Read the OTP that you’ve received to the driver in person and not over phone or intercom to receive the package.

Note:

• If you're unable to receive the package, share the OTP with someone you choose and they can receive the package for you in person. We don't recommend sharing the OTP with an unknown person.
• If no one can receive the package, we'll reattempt the delivery on the next working day.
• Don't add your phone number in the delivery address instructions.
• If you're not available to accept the delivery, ask the driver to reattempt the delivery when you or someone you choose will be at the delivery address.
• If you're not the package recipient or have ordered the item as a gift for someone else, forward the OTP to the recipient. Rrefer them to these guidelines.