Terms of service

OVERVIEW

This website is operated by J.S.M. Throughout the site, the terms “we”, “us” and “our” 

refer to J.S.M. J.S.M offers this website, including all information, tools and Services

available from this site to you, the user, conditioned upon your acceptance of all terms,

conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and 

agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”),

including those additional terms and conditions and policies referenced herein and/

or available by hyperlink. These Terms of Service apply to all users of the site, including

without limitation users who are browsers, vendors, customers, merchants, and/

or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. 

By accessing or using any part of the site, you agree to be bound by these Terms of

Service. If you do not agree to all the terms and conditions of this agreement, then you

may not access the website or use any Services. If these Terms of Service are considered an

offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the 

Terms of Service. You can review the most current version of the Terms of Service at any

time on this page. We reserve the right to update, change or replace any part of these

Terms of Service by posting updates and/or changes to our website. It is your

responsibility to check this page periodically for changes. Your continued use of or access

to the website following the posting of any changes constitutes acceptance of those

changes.

 

Our store is hosted on Shopify Inc. They provide us with the online 

e-commerce platform that allows us to sell our products and Services to you.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of 

majority in your state or province of residence, or that you are the age of majority in your

state or province of residence and you have given us your consent to allow any of your

minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, 

in the use of the Service, violate any laws in your jurisdiction

(including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), 

may be transferred unencrypted and involve (a) transmissions over various networks;

and (b) changes to conform and adapt to technical requirements of connecting networks

or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the 

Service, use of the Service, or access to the Service or any contact on the website through

which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit 

or otherwise affect these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete 

or current. The material on this site is provided for general information only and should

not be relied upon or used as the sole basis for making decisions without consulting

primary, more accurate, more complete or more timely sources of information. Any

reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, 

is not current and is provided for your reference only. We reserve the right to modify the

contents of this site at any time, but we have no obligation to update any information on

our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or conte

nt thereof) without notice at any time.

We shall not be liable to you or to any third-party 

for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website. 

We have made every effort to display as accurately as possible the colors and images of

our products that appear at the store. We cannot guarantee that your computer monitor's

display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services

to any person, geographic region or jurisdiction. We may exercise this right on a

case-by-case basis. We reserve the right to limit the quantities of any products or Services

that we offer. All descriptions of products or product pricing are subject to change at

anytime without notice, at the sole discretion of us. We reserve the right to discontinue

any product at any time. Any offer for any product or Service made on this site is void

where prohibited.

We do not warrant that the quality of any products, Services, information, or other material

 purchased or obtained by you will meet your expectations, or that any errors in the

Service will be corrected.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. 

We may, in our sole discretion, limit or cancel quantities purchased per person,

per household or per order. These restrictions may include orders placed by or

under the same customer account, the same credit card, and/or orders that use the same

billing and/or shipping address. In the event that we make a change to or cancel an order,

we may attempt to notify you by contacting the e‑mail and/or billing address/phone

number provided at the time the order was made. We reserve the right to limit or prohibit

orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information 

for all purchases made at our store.

You agree to promptly update your account and other information, including your email

address and credit card numbers and expiration dates, so that we can complete your

transactions and contact you as needed.

 

For more details, please review our Refund Policy HERE

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party 

tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” 

without any warranties, representations or conditions of any kind and without any

endorsement. We shall have no liability whatsoever arising from or relating to your use of

optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk 

and discretion and you should ensure that you are familiar with and approve of the terms

on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website 

(including the release of new tools and resources). Such new features and/or Services shall

also be subject to these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials 

from third-parties.

Third-party links on this site may direct you to third-party

websites that are not affiliated with us. We are not responsible for examining or evaluating

the content or accuracy and we do not warrant and will not have any liability or

responsibility for any third-party materials or websites, or for any other materials,

products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, 

Services, resources, content, or any other transactions made in connection with any

third-party websites. Please review carefully the third-party's policies and practices and

make sure you understand them before you engage in any transaction. Complaints, claims,

concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) 

or without a request from us, you send creative ideas, suggestions, proposals, plans,

or other materials, whether online, by email, by postal mail, or otherwise (collectively,

'comments'), you agree that we may, at any time, without restriction, edit, copy, publish,

distribute, translate and otherwise use in any medium any comments that you forward

to us. We are and shall be under no obligation (1) to maintain any comments in

confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in 

our sole discretion to be unlawful, offensive, threatening, libelous, defamatory,

pornographic, obscene or otherwise objectionable or violates any party’s intellectual

property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, 

including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful,

abusive or obscene material, or contain any computer virus or other malware that could in

any way affect the operation of the Service or any related website. You may not use a false

e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or

third-parties as to the origin of any comments. You are solely responsible for any

comments you make and their accuracy. We take no responsibility and assume no liability

for any comments posted by you or any third-party.

 

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy 

Policy, which can be viewed HERE

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains 

typographical errors, inaccuracies or omissions that may relate to product descriptions,

pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or

update information or cancel orders if any information in the Service or on any related

website is inaccurate at any time without prior notice (including after you have submitted

your order).

We undertake no obligation to update, amend or clarify information in the Service or on 

any related website, including without limitation, pricing information, except as required

by law. No specified update or refresh date applied in the Service or on any related

website, should be taken to indicate that all information in the Service or on any related

website has been modified or updated.

 

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited 

from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to

perform or participate in any unlawful acts; (c) to violate any international, federal,

provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or

violate our intellectual property rights or the intellectual property rights of others; (e) to

harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based

on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f)

to submit false or misleading information; (g) to upload or transmit viruses or any other

type of malicious code that will or may be used in any way that will affect the functionality

or operation of the Service or of any related website, other websites, or the Internet; (h) to

collect or track the personal information of others; (i) to spam, phish, pharm, pretext,

spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or

circumvent the security features of the Service or any related website, other websites, or

the Internet. We reserve the right to terminate your use of the Service or any related

website for violating any of the prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be 

uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service 

will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time 

or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. 

The Service and all products and Services delivered to you through the Service are

(except as expressly stated by us) provided 'as is' and 'as available' for your use, without

any representation, warranties or conditions of any kind, either express or implied,

including all implied warranties or conditions of merchantability, merchantable quality,

fitness for a particular purpose, durability, title, and non-infringement.

In no case shall J.S.M, our directors, officers, employees, affiliates, agents, contractors, 

interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any

direct, indirect, incidental, punitive, special, or consequential damages of any kind,

including, without limitation lost profits, lost revenue, lost savings, loss of data,

replacement costs, or any similar damages, whether based in contract, tort (including

negligence), strict liability or otherwise, arising from your use of any of the Service or any

products procured using the Service, or for any other claim related in any way to your use

of the Service or any product, including, but not limited to, any errors or omissions in any

content, or any loss or damage of any kind incurred as a result of the use of the Service or

any content (or product) posted, transmitted, or otherwise made available via the Service,

even if advised of their possibility. Because some states or jurisdictions do not allow the

exclusion or the limitation of liability for consequential or incidental damages, in such

states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless J.S.M and our parent, subsidiaries, 

affiliates, partners, officers, directors, agents, contractors, licensors, Service providers,

subcontractors, suppliers, interns and employees, harmless from any claim or demand,

including reasonable attorneys’ fees, made by any third-party due to or arising out of your

breach of these Terms of Service or the documents they incorporate by reference, or your

violation of any law or the rights of a third-party.

 

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, 

void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent

permitted by applicable law, and the unenforceable portion shall be deemed to be severed

from these Terms of Service, such determination shall not affect the validity and

enforceability of any other remaining provisions.

 

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall 

survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. 

You may terminate these Terms of Service at any time by notifying us that you no longer

wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any 

term or provision of these Terms of Service, we also may terminate this agreement at any

time without notice and you will remain liable for all amounts due up to and including the

date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service 

shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or 

in respect to the Service constitutes the entire agreement and understanding between

you and us and governs your use of the Service, superseding any prior or

contemporaneous agreements, communications and proposals, whether oral or written,

between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed 

against the drafting party.

 

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services 

shall be governed by and construed in accordance with the laws of United Kingdom.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these 

Terms of Service by posting updates and changes to our website. It is your responsibility to

check our website periodically for changes. Your continued use of or access to our website

or the Service following the posting of any changes to these Terms of Service constitutes

acceptance of those changes.

 

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at cremastore9@gmail.com

 

Frequently Asked Questions

HOW DO I CONTACT CUSTOMER SERVICE?

You can send our team a message by visiting the contact form at the bottom of this page! Our team typically replies within 48 hours Monday - Friday. Don't forget, if you need to make adjustments to your account or future orders, you can always do so by visiting the customer portal!

HOW DO I ACCESS MY ACCOUNT?

You can easily access our customer portal by clicking here. Enter your email address you used to place your order and click Send Me the Code. Once received, type in the verification code to enter your account.

WHAT IS Crema Haus?

At Crema Haus, we're dedicated to crafting a convenient and personalized coffee experience without compromise. Our mission is to not only enhance your daily routine but also to make a positive impact on the world we all share.

We offer a curated selection of coffee accessories, stylish cafe furniture, and custom-blended coffee products.

Discover how we're making great coffee—and a better world—one cup at a time. Explore all our products to learn more!

WHAT IS YOUR REFUND POLICY?

At Crema Haus, your satisfaction is our top priority—especially when trying our products for the first time. If you’re not completely satisfied with your first order, we offer a 100% money-back guarantee within 14 days of delivery. Just reach out to us through our contact form at the bottom of this page, and we’ll make it right—no hassle, no hard feelings.

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

Additional Details

Refund Processing:

Approved refunds will be returned to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Unauthorized Returns:

Returns sent to our warehouse without prior approval will not be accepted or refunded.

International Orders:

We gladly accept returns of international orders. Please note: the cost of the return shipping label will be deducted from your total refund.

We’ll always provide an estimate of the shipping deduction before finalizing your return.

I ordered multiple items. Will they be shipped separately?

Yes, that's correct. Our store operates on a dropshipping model, where items are shipped directly from various suppliers. If you order multiple products, they may be shipped from different suppliers and therefore arrive in separate packages. Please note that this may result in multiple shipping charges depending on the number of items. We appreciate your understanding.

Secure Delivery with a One-Time Password

ue to the value of some items, a One-Time Password (OTP) is required on delivery for some orders.

An OTP adds an extra layer of security to your packages.

If an OTP is required, we'll send a six-digit numeric OTP to your registered email address on the package delivery day.

You can also find the OTP:

  • By selecting Track Package beside the order in Your Orders on the delivery day.

Your OTP is valid until the end of the delivery day.

Read the OTP that you’ve received to the driver in person and not over phone or intercom to receive the package.

Note:

  • If you're unable to receive the package, share the OTP with someone you choose and they can receive the package for you in person. We don't recommend sharing the OTP with an unknown person.
  • If no one can receive the package, we'll reattempt the delivery on the next working day.
  • Don't add your phone number in the delivery address instructions.
  • If you're not available to accept the delivery, ask the driver to reattempt the delivery when you or someone you choose will be at the delivery address.
  • If you're not the package recipient or have ordered the item as a gift for someone else, forward the OTP to the recipient. Rrefer them to these guidelines.